FAQ

1. Where is our products are made from?

All products are produced in Thailand :)

2. Shipping & Delivery

We ship 50 countries worldwide via DHL from Thailand. Delivery times may vary depending on your location and local postal services. Please allow 2-3 days for Thailand and 1-2 weeks for international orders !

3. Shipping Fee Promotions

We offer free shipping for anyone who order over 2,000THB in Thailand (use code: FREESHIP20) and 6,500THB for international orders (use code: FREESHIP65).

4. Import Taxes & VAT (Value Added Tax)

Customers are responsible for any import taxes, customs duties, VAT, or fees charged by their country’s customs agency. These charges are not included in the item price or shipping cost and are determined by your country’s import regulations.

For customers in the EU, UK, Canada, and other countries with VAT:
Your order may be subject to VAT or handling fees upon arrival. These charges must be paid by the recipient before the package can be delivered.

5. Our return policy

Unfortunately at this time we cannot accept returns! However, if there is something wrong with your order, we would be more than happy to help!

6. Do you do custom orders or pieces?

Yes! Please email spun.inthawong@gmail.com for more information !

7. I would like to carry your products at wholesale. How can we work together?

That's amazing! Please email me spun.inthawong@gmail.com